The Village Quilt shop is proud to be a service center for Brother and HandiQuilter brands. Our technician is on site and available to assist you for your machine needs, including standard maintenance.
Please be aware of these guidelines when bringing your machine in for service.
- There is a $35.00 diagnostic fee that will be applied to your bill if your machine needs parts and services.
- Most machines will be returned within two weeks unless parts are ordered or on back order.
- Please bring in your machine, its pedal, and its power supply when you bring in your machine so we can fully diagnose your machine.
- Machines left unclaimed for three months after notification of completion of repair will be disposed of by The Village Quilt Shop unless other arrangements are made in advance.
- A receipt of purchase must be included with your machine if the work is to be covered by warranty.
- As soon as your machine is ready, we will call, text, and/or email you.
- There is no need to schedule a time to drop off your machine. Just bring it to the Village Stitchery during normal business hours.
- The manufacturer’s warranty does not cover the following: Physical damage to the Product; damage caused by improper installation, improper or abnormal use, misuse, neglect, or accident; damage caused by another device or software used with the Product (included but not limited to damage resulting from use of non-Brother parts and consumable and accessory items); consumable and accessory items that expired in accordance with a rated life; problems arising from other than defects in materials or workmanship; normal periodic maintenance items beyond their rated life; no problems found; and diagnostic services.
- Please bring the following form with you when you bring your machine.